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"Embanet has been a tremendous asset in the development and implementation of online degree programs at Boston University's Sargent College. I highly recommend Embanet as a collaborator in your future distance education efforts."

- Robert C. Wagenaar, PhD
Chairman, Department of Physical
Therapy and Athletic Training
Sargent College
Boston University

Login:

First Class Login


This is the Web Login for the First Class Platform Only

Embanet Corporation Web Login allows you to login to your account using your web browser.

Login to First Class

First Class Logo

To Download the FirstClass software please visit our download page


Student FAQs   |   Instructor FAQs


Student Support - Questions

Login Information
  1. What is my username?
  2. I forgot my password. How do I retrieve it?
  3. How do I change my password?
FirstClass
  1. I get the error 1044 "Sorry there is no FirstClass server with that name on the network. Check your connection setup."
  2. Why am I getting disconnected from Embanet(FirstClass)?
  3. My messages are removed after 30 days. How do I save them for longer?
  4. I deleted a message from my mailbox. Is there a way to recover it?
  5. How can I attach documents to a First Class message?

Instructor Support - Questions

Login Information
  1. What is my username?
  2. I forgot my password. How do I retrieve it?
  3. How do I change my password?
FirstClass
  1. I get the error 1044 "Sorry there is no FirstClass server with that name on the network. Check your connection setup."
  2. Why am I getting disconnected from Embanet(FirstClass)?
  3. I deleted a message from my mailbox. Is there a way to recover it?
  4. My students can't edit the whiteboard.
  5. How can I tell if a student read my message?

Student Support - Answers

Login Information
  1. What is my username?
    • Your username is in the following format: firstname initial + lastname For example, John Smith = jsmith

    [ top ]
  2. I forgot my password. How do I retrieve it?
    • To retrieve your password, contact the Student and Faculty Support Center by clicking HERE

    [ top ]
  3. How do I change my password?
    • Here are the steps to change your password:
    1. Log into your account
    2. Click Collaborate > Change Password
    3. Enter your old password
    4. Enter the new password twice
    5. Click OK to save the changes

    [ top ]
FirstClass
  1. I get the error 1044 "Sorry there is no FirstClass server with that name on the network. Check your connection setup."
    • If you are logging in from home, check:
    1. if you are connected to the internet (e.g., open an internet browser and go to an unvisited website)
    2. if your personal firewall is blocking FirstClass from connecting to the internet
    3. If you are logging in from work, contact the Support Center for more information.

    [ top ]
  2. Why am I getting disconnected from Embanet(FirstClass)?
    • FirstClass works a little different from other email programs like MS Outlook. With Outlook (and other email programs), you send a request to your ISP's mailserver to ask if there are any messages. If there are, you download your messages. Hotmail works in the same way that you have to refresh your web-browser for the system to check for mail.

      FirstClass is always connected to our sever and it requires a solid internet connection all of the time. If for some reason your connection becomes slow or times out, the system will become slow to respond or log you off.

      If you are using a wireless router, you may need to reset your wireless router and your cable/dsl modem. To reset the devices, unplug the modem and the router for approximately 15 seconds and then plug them back in. If you continue experiencing difficulties with the wireless connection, please contact the router vendor for technical support.

    [ top ]
  3. My messages are removed after 30 days. How do I save them for longer?
    • The firstclass system has a 30 day expiration period for messages in your mailbox. If you would like to keep the messages longer than that period, you can save the message to your computer by opening the message and selecting File and then save as. After the name make sure it has .txt and then click save.

    [ top ]
  4. I deleted a message from my mailbox. Is there a way to recover it?
    • Every morning at 5 am EST, we permanently remove messages from the system. Before that time you can click View and show deleted message to display the deleted items.

      To recover a deleted message, right-click on a message and select Undelete.

    [ top ]
  5. How can I attach documents to a First Class message?
    1. Open a message and click File from the drop down menu and then click Attach file. This will bring up the Upload file window.
    2. Browse for the file that you are looking for and click select. This will bring up the file transfer window. Once it is completed, you have successfully attached the document to the message.

    [ top ]

Instructor Support - Answers

Login Information
  1. What is my username?
    • Your username is in the following format: firstname initial + lastname For example, John Smith = jsmith

    [ top ]
  2. I forgot my password. How do I retrieve it?
    • To retrieve your password, contact the Student and Faculty Support Center by clicking HERE

    [ top ]
  3. How do I change my password?
    • Here are the steps to change your password:
    1. Log into your account
    2. Click Collaborate > Change Password
    3. Enter your old password
    4. Enter the new password twice
    5. Click OK to save the changes

    [ top ]
FirstClass
  1. I get the error 1044 "Sorry there is no FirstClass server with that name on the network. Check your connection setup."
    • If you are logging in from home, check:
    1. if you are connected to the internet (e.g., open an internet browser and go to an unvisited website)
    2. if your personal firewall is blocking FirstClass from connecting to the internet
    3. If you are logging in from work, contact the Support Center for more information.

    [ top ]
  2. Why am I getting disconnected from Embanet(FirstClass)?
    • FirstClass works a little different from other email programs like MS Outlook. With Outlook (and other email programs), you send a request to your ISP's mailserver to ask if there are any messages. If there are, you download your messages. Hotmail works in the same way that you have to refresh your web-browser for the system to check for mail.

      FirstClass is always connected to our sever and it requires a solid internet connection all of the time. If for some reason your connection becomes slow or times out, the system will become slow to respond or log you off.

      If you are using a wireless router, you may need to reset your wireless router and your cable/dsl modem. To reset the devices, unplug the modem and the router for approximately 15 seconds and then plug them back in. If you continue experiencing difficulties with the wireless connection, please contact the router vendor for technical support.

    [ top ]
  3. I deleted a message from my mailbox. Is there a way to recover it?
    • Every morning at 5 am EST, we permanently remove messages from the system. Before that time you can click View and show deleted message to display the deleted items.

      To recover a deleted message, right-click on a message and select Undelete.

    [ top ]
  4. My students can't edit the whiteboard.
    • The conference is not configured properly. Contact the Support Center to have the issue corrected.
      [ top ]
  5. How can I tell if a student read my message?
    • You can do this by checking the history of the message. You can either right click on the message you sent and click History or Click on the message and select Message from the drop down and scroll to and click History. You will be able to see when anyone read the message.

    [ top ]
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